Privacy Policy

The data controller responsible for personal information described in this policy is FLINT Billiards, operating from Shenzhen, Guangdong Province, People's Republic of China, with manufacturing partners in the Dongguan region.

For privacy-related requests, contact us at [email protected].

2.1 Information you provide

We may collect personal information that you voluntarily submit, including:

• Quote & contact inquiries: name, email address, phone number (if provided), country or region, company name (for trade inquiries), product interests, room dimensions, preferred finishes, project notes, and message content.
• Room Design add-ons: service tier selected, layout-related details, and scheduling preferences communicated in your inquiry.
• Trade & project inquiries: business name, role, estimated volume, market territory, and specification requirements.
• Communications: information in emails or other correspondence with our sales and support team.

2.2 Information collected automatically

When you visit the Site, we or our service providers may automatically collect certain technical data, such as:

• IP address and approximate geographic location derived from IP
• Browser type, device type, and operating system
• Pages viewed, referring/exit URLs, and date/time stamps
• Cookie identifiers and similar online identifiers (see Section 7)

2.3 Information from third parties

We may receive limited information from logistics partners, payment processors, or trade referrers when necessary to fulfill a quote or order you have initiated with us. We require such parties to provide data only as permitted by law and contract.

We use personal information for legitimate business purposes, including to:

• Respond to inquiries, prepare quotes, and communicate about products and services
• Process trade applications and project specifications
• Arrange showroom visits, Room Design consultations, and follow-up sales support
• Coordinate production, export documentation, shipping, and delivery where applicable
• Operate, maintain, and improve the Site and user experience
• Conduct analytics, measure marketing performance, and understand audience trends
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with legal obligations, enforce our terms, and protect our rights

We do not sell your personal information for money. We do not use inquiry data for unrelated third-party marketing without your consent where consent is required by law.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information only when we have a valid legal basis, including:

• Contract or pre-contract steps: to respond to your request for a quote or to take steps at your request before entering a contract.
• Legitimate interests: to operate our business, secure the Site, prevent fraud, and improve our offerings — balanced against your rights.
• Consent: where required for non-essential cookies, certain marketing communications, or other processing you can withdraw at any time.
• Legal obligation: where processing is necessary to comply with applicable law.

We share personal information only as described below. We do not sell personal information to data brokers.

• Service providers: hosting, email, analytics, customer relationship tools, and IT security vendors that process data on our instructions under confidentiality obligations.
• Manufacturing & logistics partners: information needed to produce, pack, insure, or ship products you order (e.g., delivery address, contact name, order reference).
• Professional advisers: lawyers, accountants, or insurers when reasonably necessary.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your information.
• Legal and safety: when we believe disclosure is reasonably necessary to comply with law, respond to lawful requests, enforce our agreements, or protect rights, property, and safety — consistent with practices used by established manufacturers in our industry.

With your direction or consent, we may share information otherwise — for example, when you ask us to coordinate with your interior designer or shipping partner.

FLINT is based in China and serves customers globally. Your information may be processed in China, the United States (e.g., hosting or analytics), or other countries where our providers operate.

Where required by applicable law, we implement appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Addendum, or other lawful transfer mechanisms.

We use cookies and similar technologies to remember preferences, keep the Site secure, and understand how visitors use our pages. Categories may include:

• Strictly necessary: required for core Site functions and security.
• Analytics: to measure traffic and improve content (may require consent in some regions).
• Functional: to remember choices you make on the Site.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. Where required, we will request consent before placing non-essential cookies.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including:

• Active sales discussions and quote validity periods
• Record-keeping for orders, warranty, and export compliance (typically up to 7 years where required for tax or trade records)
• Legal claims, disputes, or regulatory inquiries

We may retain anonymized or aggregated data that does not identify you for longer periods.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

If you believe your interaction with us is no longer secure, please notify us immediately at [email protected].

Depending on your location, you may have rights regarding your personal information, subject to applicable law and exceptions:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of information where no longer necessary or upon valid request
• Restriction or objection to certain processing
• Data portability in a structured, commonly used format where applicable
• Withdrawal of consent where processing is based on consent
• Lodging a complaint with a supervisory authority (EEA/UK)

To exercise these rights, email [email protected] with sufficient detail to verify your identity. We will respond within the timeframe required by applicable law (e.g., 30 days under many GDPR regimes, 45 days under CCPA as amended).

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide additional rights, including:

• Right to know categories and specific pieces of personal information collected
• Right to know categories of sources, business purposes, and third parties
• Right to delete personal information subject to exceptions
• Right to correct inaccurate personal information
• Right to opt out of "sale" or "sharing" for cross-context behavioral advertising
• Right to limit use of sensitive personal information where applicable
• Right to non-discrimination for exercising privacy rights

We do not sell personal information for monetary consideration. We do not knowingly sell or share personal information of consumers under 16 years of age without affirmative authorization where required.

California residents may designate an authorized agent to submit requests on their behalf. Agents must provide proof of authorization. Submit requests to [email protected]with the subject line "California Privacy Request."

The Site is directed to adults purchasing home and trade furnishings. We do not knowingly collect personal information from children under 16 (or under 13 in the United States where applicable) without appropriate parental consent. If you believe we have collected such information, contact us and we will take steps to delete it.

The Site may link to third-party websites (e.g., social platforms, freight tools, or payment portals). We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

If you integrate third-party services with communications you send us, data shared with those services is governed by their terms, not this policy.

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when revisions take effect. Material changes will be posted on this page; where required by law, we will provide additional notice (e.g., email or a prominent Site banner).

Your continued use of the Site after an update constitutes acceptance of the revised policy, to the extent permitted by law.

Questions about this Privacy Policy or our data practices:

• Email: [email protected]
• Postal correspondence: FLINT Billiards — Privacy Office, Shenzhen, Guangdong, China (contact us by email for a full mailing address before sending documents)

See also our Terms of Service for commercial terms governing quotes and orders.